Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance (Hardcover)

Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance Book Description

About the Book :

There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance.

But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. For example, executives buy and implement a tool without first asking, “What problem are we trying to solve?” And they use tools to command and control frontline teams, not empower them — a serious and costly mistake.

In this eminently useful, clear-eyed book, the authors critically review dozens of well known management tools — from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each.

Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool and navigate the increasingly crowded field of offerings — so the tools you select deliver fully on their promises.

About the Author :

Jeremy Hope is cofounder of the Beyond Budgeting Roundtable (BBRT) and has authored numerous books and articles on performance management, including Reinventing the CFO (2006).

Steve Player is the director of BBRT North America and co-author of Future Ready (2010)

About the Author :

Jeremy Hope has contributed to Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance as an author. Hope is a management consultant and speaker.

Steve Player has contributed to Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance as an author. STEVE PLAYER, CPA, a partner and firmwide director of cost management for Arthur Andersen, develops activity-based management systems, and provides leadership for industry and professional groups. His clients include the Covey Leadership Center, Hewlett-Packard, Texas Instruments, NordicTrack, American Express, RhAne-Poulenc Rorer, Chemical Leaman, and Tyson Foods. An author of three books, Steve serves on the board of directors and as treasurer for the Consortium for Advanced Manufacturing-International (CAM-I). In addition, Steve serves as a resource for publications, including Investor's Bu

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