Cru cial Conversations PB (Paperback)


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Cru cial Conversations PB Book Description

About the Book :

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

Transform negative feelings into powerful dialog
Make it safe to talk about almost anything
Be persuasive, not abrasive
Improve professional and personal relationships
Impact productivity, quality, and safety in a positive way

Contents :

Chapter 1: What’s a Crucial Conversation? And Who Cares?
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt  
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years


About the Author :

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance

Book Details


Title: Cru cial Conversations PB
Publisher: Tata McGraw Hil
Edition: Paperback
Language: English
EAN:

9781259005213

No. of Pages: 272
Deliverable Countries: This product ships to India, Sri Lanka.

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The book Cru cial Conversations PB by (author) is published or distributed by Tata McGraw Hil [, 9781259005213]. This particular edition was published on or around 2011 date. Cru cial Conversations PB has Paperback binding and this format has 272 number of pages of content for use. This book by is written in English language.
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