About the Book :
The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
Transform negative feelings into powerful dialog
Make it safe to talk about almost anything
Be persuasive, not abrasive
Improve professional and personal relationships
Impact productivity, quality, and safety in a positive way
Chapter 1: What’s a Crucial Conversation? And Who Cares?
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years
About the Author :
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance
|Title:||Cru cial Conversations PB||Publisher:||Tata McGraw Hil|
|No. of Pages:||272|
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