The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
Transform negative feelings into powerful dialog Make it safe to talk about almost anything Be persuasive, not abrasive Improve professional and personal relationships Impact productivity, quality, and safety in a positive way
Chapter 1: What’s a Crucial Conversation? And Who Cares? Chapter 2: Mastering Crucial Conversations The Power of Dialogue Chapter 3: Start with Heart How to Stay Focused on What You Really Want Chapter 4: Learn to Look How to Notice When Safety Is at Risk Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything Chapter 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively Chapter 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results Chapter 10: Yeah, But Advice for Tough Cases Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years
About the Author :
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance
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