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<i>The Healthcare Customer Service Revolution</i>focuses on measuring the quality of healthcare received by thousands of patients across the country. The number of discontented healthcare patients continues to increase, as does the number of employers and managed care payors who are willing to stand up for them and demand a better alternative. The provider who understands them importance of patient satisfaction will survive, and ones who do not, will not. This boo will be invaluable to you in your hospital's shift toward a more customer-focused healthcare setting.
Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction
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