iPhone 6 : Order now for Same Day Shipping Best Deals On Cameras Avail Extra 5% off on Car Audio & Visual Systems Buy Nirlep Kitchenware and get a Fry Pan worth Rs.410 absolutely free

Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction (Hardcover)

By David H Zimmerman , Peggy Zimmerman , Charles Lund , David Zimmerman 
Available.
Publisher: McGraw-Hill Publishing Co
Edition: Hardcover
ISBN: 0786308931
EAN: 9780786308934
No. of Units: 1
No. of Pages: 217
Publish Date: 1996-1-15
Binding: Hardcover

Description

<i>The Healthcare Customer Service Revolution</i>focuses on measuring the quality of healthcare received by thousands of patients across the country. The number of discontented healthcare patients continues to increase, as does the number of employers and managed care payors who are willing to stand up for them and demand a better alternative. The provider who understands them importance of patient satisfaction will survive, and ones who do not, will not. This boo will be invaluable to you in your hospital's shift toward a more customer-focused healthcare setting.
show moreless

Specification

Title: Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction
Publisher: McGraw-Hill Publishing Co
Author: David H Zimmerman , Peggy Zimmerman , Charles Lund , David Zimmerman
Edition: Hardcover
ISBN: 0786308931
EAN: 9780786308934
No. of Units: 1
No. of Pages: 217
Publish Date: 1996-1-15
Binding: Hardcover

Disclaimer

  • The book summary and image may be of a different edition or binding of the same title.
  • Book reviews are added by registered customers. They need not necessarily buy book.
  • These books are NOT available for reading online or for free download in PDF or ebook format.
  • Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.
  • www.infibeam.com/Books is the biggest online bookstore in India for sale of books at best price - fiction, literature, audiobooks, study guides, novels, story books, rare books, textbooks and books by popular authors. These are available in various editions and bindings e.g. paperback and at best discount.