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Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction (Hardcover)

By Author : David H Zimmerman , Peggy Zimmerman , Charles Lund , David Zimmerman 

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Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction Description

<i>The Healthcare Customer Service Revolution</i>focuses on measuring the quality of healthcare received by thousands of patients across the country. The number of discontented healthcare patients continues to increase, as does the number of employers and managed care payors who are willing to stand up for them and demand a better alternative. The provider who understands them importance of patient satisfaction will survive, and ones who do not, will not. This boo will be invaluable to you in your hospital's shift toward a more customer-focused healthcare setting.

Book Details


Title: Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction
Publisher: McGraw-Hill Publishing Co
Author: David H Zimmerman , Peggy Zimmerman , Charles Lund , David Zimmerman
Edition: Hardcover
ISBN: 0786308931
EAN: 9780786308934
No. of Units: 1
No. of Pages: 217
Publish Date: 1996-1-15
Binding: Hardcover
Category(s): Health/Fitness,Medicine: General,Health Care,Health Care Administration,USA,Customer services,Emergency services,Health systems & services,Medical administration & management,Medical / Nursing,Medical,Hospital Administration,Physician & Patient,Hospitals,
Deliverable Countries: This product ships to India, Sri Lanka.

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