McDst: Microsoft Certified Desktop Support Technician with CDROM

McDst: Microsoft Certified Desktop Support Technician with CDROM Book Description

If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft(R) XP(R) Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft(R) Windows(R) XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content--including the very latest updates to the exams as well as case studies--and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.

Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards

Authoritative coverage of all exam objectives, including

Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services

Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security

SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.

ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.

Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

Visit www.sybex.com for all of your Microsoft certification needs.

Bill Ferguson has contributed to McDst: Microsoft Certified Desktop Support Technician with CDROM as an author. Bill Ferguson, MCT, has been in the computer industry for over fifteen years. He was a Certified Technical Trainer with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. Bill has written many other books including Sybex's Network+ FastPass.

Brad Causey, MCT, is a technical trainer and consultant in the southeast United States. He runs a security consulting company and also develops courseware and training videos with many online training vendors.

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