Customer Care in Healthcare Guidebook

Customer Care in Healthcare Guidebook (Paperback)

By Daniel Farb 
Publisher: University of Health Care
Edition: Paperback
Language: English
ISBN: 1594912378
EAN: 9781594912375
No. of Units: 1
No. of Pages: 168
Publish Date: 2005-11-30
Binding: Paperback

Description

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
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Specification

Title: Customer Care in Healthcare Guidebook
Publisher: University of Health Care
Author: Daniel Farb
Edition: Paperback
Language: English
ISBN: 1594912378
EAN: 9781594912375
No. of Units: 1
No. of Pages: 168
Publish Date: 2005-11-30
Binding: Paperback

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