The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
About the Author :
Daniel Farb has contributed to Customer Care in Healthcare Guidebook as an author.
University of Healthcare/University of Business is an e-learning company founded in 2000 with a core of talented, multi-disciplinary professionals in Los Angeles who optimize learning material from sources around the world as well as their own resources in Los Angeles. No other company offers what they do in the areas of content, price, service, and quality. The broader public can use many of the titles offered, too. They are all written to inform in a clear, accessible manner.
|Title:||Customer Care in Healthcare Guidebook||Publisher:||University of Health Care|
|No. of Pages:||168|
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