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1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line

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Edition: Paperback
Publisher: Prima Lifestyles

1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line Book Description

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty
Imagine having the customer-service secrets of the world's most successful businesses "right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to:
-Creating products/services tailored to your customers' needs
-Recognizing and rewarding your most profitable trophy customers
-Using three kinds of guarantees to build customer trust
-Turning first-time customers into frequent buyers
-And much more!

Donna Greiner has contributed to 1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line as an author. Greiner is an entrepreneur who has created and opeated two successful companies.

Theodore B Kinni has contributed to 1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line as an author. Kinni is an entrepreneur and business owner who has successfully developed two small businesses. A former director of books for IndustryWeek magazine. He is a business journalist whose articles and book reviews have appeared in a variety of periodicals.


Publisher: Prima Lifestyles
Author: Donna Greiner, Theodore B Kinni, Seth Godin,
Language: English
ISBN: 0761520295
EAN: 9780761520290
No. of Pages: 288
Publish Date: 1999-10-31
Binding: Paperback
Deliverable Countries: This product ships to United Arab Emirates, Australia, Belgium, Bahrain, Switzerland, China, Germany, Spain, Finland, France, Hong Kong, Indonesia, India, Japan, Kenya, Kuwait, Sri Lanka, Malaysia, Netherlands, New Zealand, Russia, Saudi Arabia, Singapore, Thailand, South Africa.

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The book 1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner, Theodore B Kinni, Seth Godin, (author) is published or distributed by Prima Lifestyles [0761520295, 9780761520290]. This particular edition was published on or around 1999-10-31 date. 1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line has Paperback binding and this format has 288 number of pages of content for use. This book by Donna Greiner, Theodore B Kinni, Seth Godin, is written in English language.
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