The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value (Paperback)

The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value Book Description

The "BusinessWeek" bestseller is now available in paperback with a new Preface by the author. In this new edition, Reichheld reveals the secrets of successful companies that base their business strategies on loyal relationships.

About the Author :

Frederick F Reichheld has contributed to The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value as an author. Reichheld is a director of Bain & Company, a leading strategy consulting firm headquartered in Boston. He is also a frequent speaker to major business forums and groups of senior executives. He is a graduate of Harvard College and Harvard Business School

Thomas Teal has contributed to The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value as an author. Tove Jansson (1914--2001) was a Finnish novelist, painter, illustrator, and comic-strip author. She is best known as the creator of the Moomin children's stories, which have been published in thirty-five languages and adapted for theater, opera, film, radio, and television. She received the Hans Christian Andersen Medal in 1966, the Prize of the Swedish Academy in 1972, and the Pro Finlandia medal in 1976. "The Summer Book "is one of ten novels she wrote for adults.
Kathryn Davis has received the Janet Heidinger Kafka Prize, the Morton Dauwen Zabel Award from the American Academy of Arts a

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