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Keeping Score: Using the Right Metrics to Drive World-Class Performance

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Edition: Paperback
Publisher: Productivity Press

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Keeping Score: Using the Right Metrics to Drive World-Class Performance Book Description

Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to-- Evaluate your current approach to measurement. Pinpoint incorrect performance measurements. Select the right financial metrics. Measure customer satisfaction and value. Measure quality of products and services before they reach customers. Perform process measurement. Track supplier performance. Measure employee satisfaction. Redesign metrics and systems used to collect and report data.

Mark Graham Brown has contributed to Keeping Score: Using the Right Metrics to Drive World-Class Performance as an author. MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.


Publisher: Productivity Press
Author: Mark Graham Brown,
Language: English
ISBN: 1563273551
EAN: 9781563273551
No. of Pages: 199
Publish Date: 2006-10-31
Binding: Paperback
Deliverable Countries: This product ships to United Arab Emirates, Australia, Belgium, Bahrain, Switzerland, China, Germany, Spain, Finland, France, Hong Kong, Indonesia, India, Japan, Kenya, Kuwait, Sri Lanka, Malaysia, Netherlands, New Zealand, Russia, Saudi Arabia, Singapore, Thailand, South Africa.

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Production & Operations Management  >  Business & Economics

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The book Keeping Score: Using the Right Metrics to Drive World-Class Performance by Mark Graham Brown, (author) is published or distributed by Productivity Press [1563273551, 9781563273551]. This particular edition was published on or around 2006-10-31 date. Keeping Score: Using the Right Metrics to Drive World-Class Performance has Paperback binding and this format has 199 number of pages of content for use. This book by Mark Graham Brown, is written in English language.
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