Focused Quality (Paperback)

By 

Paul Murphy

  (Author),

Kimberly S Davenport

  (Author),

Brelin

  (Author)

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Focused Quality Book Description

Achieve bottom-line results with this authoritative guide to quality improvement techniques

FOCUSED QUALITY

Managing for Results

Even the best total quality efforts can go down the drain if they are misdirected, unsupported, or poorly implemented. Now, with the help of this eye-opening guide, you will learn how to avoid common errors made by organizations attempting quality improvement techniques. Using the authors' Focused Quality Management (FQM) approach, you will see the higher quality, lower cost, and increased customer satisfaction that you expect. Key features of Focused Quality: Managing for Results include: Detailed explanation of the steps in the FQM improvement process: Prepare, Plan, Deploy, Transition Guidance for focusing quality initiatives--from the vision to specific process improvement projects Techniques for identifying those processes that have the greatest impact on business success Methods for managing and tracking process improvement teams as they carry out improvement initiatives Diagnostic tools for troubleshooting quality initiative problems A wealth of real-world examples to illustrate applications, techniques, tools, and concepts

An indispensable resource for sustaining quality initiatives or for getting them back on track, Focused Quality: Managing for Results is must reading for all managers in industry, services, health care, and government.

About the Author :

Paul Murphy has contributed to Focused Quality as an author. Donald F. Wood (San Francisco, CA) is a professor of Transportation in the School of Business at San Francisco State University. Anthony Barone (Parsipanny, New Jersey) is an independent consultant. Paul Murphy (Cleveland, OH) is an associate professor of Business Logistics in the Department of Management at John Carroll University. Daniel L. Wardlow (San Francisco, CA) is associate professor of Marketing and Logistics in the School of Business at San Francisco State University.

Book Details


Title: Focused Quality
Publisher: John Wiley & Sons
Author: Paul Murphy, Kimberly S Davenport, Brelin
Edition: Paperback
Language: English
ISBN:

0471132888

EAN:

9780471132882

No. of Pages: 208
Publish Date: 1995-10-31
Binding: Paperback
Deliverable Countries: This product ships to India, Sri Lanka.

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The book Focused Quality by Paul Murphy, Kimberly S Davenport, Brelin (author) is published or distributed by John Wiley & Sons [0471132888, 9780471132882]. This particular edition was published on or around 1995-10-31 date. Focused Quality has Paperback binding and this format has 208 number of pages of content for use. This book by Paul Murphy, Kimberly S Davenport, Brelin is written in English language.
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