|No. of Units:||1|
|No. of Pages:||250|
Practical methods for solving messy problems in the office
From underperformance to office romances to interpersonal conflicts, "Perfect Solutions for Difficult Employee Situations " gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as: Handling a crisis in an employee's lifeNegotiating salary and announcing pay cutsManaging personal problems, from body odor to personal callsResponding to accusations of sexual harrassmentAddressing generational problemsEnlisting expert assistance