Consumer Protection in India (Unknown)

Consumer Protection in India Book Description

About the Book:
The movement of `Consumerism` is a fascinating one, and it is indispensable in our daily activities of life. In the opinion of Hon`ble Supreme Court, the Consumer Protection Act, 1986, has been a milestone in the Indian History of socioeconomic protection to consumers and buyers, that is basically directed towards achieving public benefits. The law is an attempt to meet long felt need of protecting the consumer (common man) from disputes for which remedy under the then existing law was not sufficient. The marketing rule no longer is Caveat Emptor, it is Caveat Venditor. And the Consumer Protection Act 1986 has emerged as a much useful and consumer friendly Act after the amendments of 1993.
One can not divide the society into sections of consumers and traders, in a way in which the tenant or labour can be segmented against landlords or employees. Each member of a society is a consumer in itself in one way or another. Can you imagine any person in the society who is not a consumer? Perhaps your answer will probably be a big no. Therefore, without any hesitation we can say that the Act is totally a social measure and not a class legislation. The present volume is an attempt to make the consumer legislation accessible to those concerned through handling of day to day instances to clarify how the law works. The book provides in depth knowledge supplemented by recent relevant judicial decisions which established a new area of consumer responsibility or provided a new application of the existing range of responsibilities. Through out the book a variety of examples illustrate the subject matter. The topics covered in a chapter are discussed under various headings and subheadings, so that they are easily comprehended by the reader, especially those who have no prior knowledge of law. In the last some practical hints have been given in form of Appendix. Some model forms have also been provided with an intention that a common man need not go to a lawyer for filling a complaint, rather he can use these standard forms himself. Addresses of Consumer Disputes Redressal Forums and Voluntary Organisations have also been incorporated for the convenience of consumer.

Book Contents:

1. Consumer Movement.
2. Consumer Protection in India.
3. What is Consumer Protection '
4. Why Consumer Protection'
5. How to provide Consumer Protection'
6. The Act: An Historical Step.
7. Objects of Consumer Protection Act.
8. Consumer Rights
9. Consumer Guidance or Education
10. Scope of Consumer Education
11. How to Become a Better Buyer'
12. Ingredients of Better Buymanship.

1. Consumer
2. Complaint Section 2(b)
3. Consumer dispute Section 2(e)
4. Defect Section 2(f)
5. Deficiency Section 2(g)
6. District Forum - section 2(h)
7. Goods Sections 2(i)
8. Manufacture Section 2(j)
9. Person Section 2(m)
10. Restrictive Trade Practice Section 2(nn)
11. Service Section 2(o)
12. Trade Section 2(q)
13. Unfair Trade Practice Section 2(r)

1. Authorities under the Act
2. District Forums
3. State Commission
4. National Commission
5. Composition (Section 20)
6. Jurisdiction

1. Defective Goods
2. Deficient Services
3. Chapter VI
4. Other Laws showing spirit of Consumerism

About the Author(s):
Dr. Niraj Kumar (b. 1952) holds a doctorate in Business Administration. He has been conferred with the Super Brain Award 1998 by the Columbia Holistic University, U.S.A, beside this he has been nominated on Board of Advisor, Columbia Holistic University, U.S.A. Dr. Niraj Kumar has also been conferred with Excellent Services Awards-1997 by Senior Citizens Medicare & Rehabilitation Federation, New Delhi and Super Intellectual Award-1977 by the All India Management Council, New Delhi. Having a brilliant academic records with merit scholarships and gold medals, he has been honoured with the Vice Chancellor`s Testimonial of being one of the finest students on the rolls of the Lucknow University. He was an U.G.C. Research Fellow and was on the teaching faculty of Banaras Hindu University in the ares of Commerce and Management Studies. Besides varied experience in journalism, he is a regular contributor to research and professional journals on Management, with specialisation in Behavioural Science and Personnel Communications. He is a Management Consultant to a number of national and international organisations. He has widely travelled abroad number of times as a Management Consultant and has presented number of papers in various technical sessions, besides conducting Management Development Programmes.
Several books are to his credit, out of which, Communication in Indian Industries, A Genesis of Behavioural Science, Dictionary of Management and Business Administration, Marketing Communications: Theory & Practice, Peoples Paradise in the East has the credit of being the first book on the subject by an Indian author. His forthcoming publications are : Communications Today and Managerial Interface. He is the man to propagate a new concept in the field of management i.e. Management By Communication, now being given as one of the basic principles of sound management. Presently, he is Head of Department of Business Administration, University of Lucknow and Director of its B.B.A. Programme and had been the coordinator of M.B.A. Three-year Programme.

Book Details

Title:	Consumer Protection in India
Publisher:	Himalaya
Author:	Dr Niraj Kumar
Edition:	Students Edition
Edition Number:	1
EAN:	CHIMPUB100132

Deliverable Countries: This product ships to India, Sri Lanka.

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