To be a truly professional and successful individual in the workplace, not only must a person have excellent job skills but he or she must have excellent people skills as well. There is nothing worse than walking into a situation and not knowing how it should be handled. Professionalism is expected and respected. Lack of it can ruin your career. This book is about making sure that your mistakes do not get in the way of your career. Nothing goes unnoticed. Don't bring your career to a halt without even realising it. Walk into every situation feeling confident. Don't ever leave an interaction and have someone say, 'You Did What?'