This engagingly written and charmingly illustrated book explores the causes of interpersonal conflict, as well as the principles, tools and techniques that are effective in resolving conflicts in a successful manner. The book will be useful for individuals, families, and organizations that want to improve their conflict management capabilities. Chapters on topics from Neurolinguistic Programming to Interpersonal Contracting are supported with real world examples from the author's forty + years of experience in coaching and advising more than 140 public and private organizations in North America and Europe. Lee's book demonstrates his extensive and personal experience in dealing with conflicts that arise in interpersonal relationships. I highly recommend this book and can say this is another fine example of Lee's dedication to help others in a field in which he has vast experience, knowledge and passion. Leon Judd, President, National Alliance on Mental Illness (NAMI Metro) Retired V.P. H.R. and Chief Negotiator, National Steel Corporation The content of this book is excellent as are the various examples and process procedures. There is no doubt that the topics can be of great value to individuals in their everyday life. With that you have whet my appetite for the learning required to make it happen. Richard F. Teerlink, Chairman and CEO, Harley-Davidson, retired.