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A simple, proven approach to improve accountability and your companyas bottom line. The economy crashes, the government misfires, businesses fail, leaders donat lead, managers donat manage, and the people we count on for the results that affect our own performance donat follow through, leaving us asking, aHow did that happen?a All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend. Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the worldas most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a companyas success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results. Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their teamas efforts, or an overall corporate cultureaand, in turn, increase profits and generate better results.
How Did That Happen? : Holding People Accountable for Results the Positive, Principled Way
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