Configuration Management: Expert Guidance for It Service Managers and Practitioners (Paperback)

Configuration Management: Expert Guidance for It Service Managers and Practitioners Book Description

About the book :

This book is invaluable to IT Service Management professionals. It includes expert feedback from practitioners who have implemented configuration management in a wide range of environments.

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation"s infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance. In general, the book follows the ITIL V3 approach and is based on the interactive stream of the CMSG/itSMF Conference, "The CMBD and CMS: The Powerhouse of Service Management."

• Essential knowledge for all IT departments
• Solid theory merged with practioner feedback
• Applies to a wide range of real enviroments
• Great advice from world experts

About the Author :

Shirley Lacy has contributed to Configuration Management: Expert Guidance for It Service Managers and Practitioners as an author. Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. In the past, Shirley has worked for a variety of public and private sector bodies including the BBC, Vodaphone, Glaxo, and Cap Gemini.

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