The Service Journey (Paperback)

Susan J Hoekstra

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The Service Journey Book Description

Do the secrets to delivering excellent service seem elusive and impossible? Have you done everything you can think of to improve your service delivery with mixed results? This no-nonsense, straightforward approach to delivering excellent service will give you the direction and confidence needed to get you and keep you on track. Peppered with humor and the chagrin that only real service experiences can provide, Susan shows how to align your organization's behavior with your vision, avoid missteps and develop a customized 12-step service strategy that differentiates your firm, business, or department's service delivery from your competition.

Book Details

Title:	The Service Journey
Publisher:	Aventine Press
Author:	Susan J Hoekstra
Edition:	Paperback
ISBN:	1593305877
EAN:	9781593305871
Publish Date:	2009-05-31
Binding:	Paperback

Deliverable Countries: This product ships to United Arab Emirates, Australia, Belgium, Bahrain, Switzerland, China, Germany, Spain, Finland, France, Hong Kong, Indonesia, India, Japan, Kenya, Kuwait, Sri Lanka, Malaysia, Netherlands, New Zealand, Russia, Saudi Arabia, Singapore, Thailand, South Africa.

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The book The Service Journey by Susan J Hoekstra (author) is published or distributed by Aventine Press [1593305877, 9781593305871]. This particular edition was published on or around 2009-05-31 date. The Service Journey is available for use in Paperback binding.

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