Quality Customer Service Rekindling the Art of Service to Customers (Paperback)

Quality Customer Service Rekindling the Art of Service to Customers Book Description

Quality Customer Service Rekindling the Art of Service to Customers is a dynamic and easy to read book, penned by Sharon L. Burton, MBA, Toastmaster, and trainer extraordinaire. This book provides exciting, reflective, and easy to read narratives of customer service, through the lens of seven (7) characters that individually represent a different business industry. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, portray quality customer service for personal usage, businesses, educational institutions, youth development programs, and organizations offering self improvements skills. Dollar represents the banking industry. Stu represents the education industry. Meaty represents the grocery business. Shopper represents the retail industry. Peachie represents the restaurant business. Medic represents the medical industry. BATS represent the transportation industry. Quality Customer Service Rekindling the Art of Service to Customers offers information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials). It provides a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. Additionally the reader gains an increased understanding of how people, businesses, and institutional leaders directly affect customer service. This accounts how immediate and sustained quality customer service happens when it flows from the top down.

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