Books by "Jon Anton"

Customer Relationship Management: The Bottom Line to Optimizing Your Roi (Neteffect Series)
[ Paperback 2001, 2nd Edition ]

Rs. 1,364

In Your Wish List

By Jon Anton , Dr Jon Anton , Dr Natalie L Petouhoff
Out Of Stock
Customer Service and The Human Experience
[ Paperback 2008 ]

Rs. 230 196

In Your Wish List

By Dr Rosanne D Ausilio , Dr Jon Anton
In Stock. Ships Free to India in 3-5 days Customer service and support individuals represent one of a corporation's greatest assets for building and maintaining exemplary customer relationships. To... more
Call Center Performance Enhancment Using Simulation and Modeling
[ Paperback 2000 ]

Rs. 3,052

In Your Wish List

By Jon Anton , Vivek Bapat , Bill Hall
Out Of Stock "A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to... more
Call Center Benchmarketing: How Good Is Good Enough
[ Paperback 2000 ]

Rs. 1,129

In Your Wish List

By Jon Anton , Ichor , David Gustin
In Stock. Ships Free to India in 10-15 days Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the... more

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Jon Anton

Jon Anton is a researcher in the Purdue CallCenter for Customer-Driven Quality. He has a Doctor of Science and a Masters of Science from Harvard University....

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