Siebel CRM 8.1: Navigation and Configuration (Paperback)

Siebel CRM 8.1: Navigation and Configuration Book Description

About the Book

The first part of book is dedicated to the discussion on CRM, covering brief discussions on almost all the major aspects of CRM. The next three parts are entirely dedicated to Siebel CRM applications and tools. The discussion starts with the introduction to Siebel Enterprise applications, moves through Siebel eBusiness applications, Siebel Tools, Siebel Configuration and ends up with implementing Siebel projects at organization level.This book is equipped with a sample project to make readers acquainted with actual project scenarios, along with interesting practice questions to challenge their Siebel CRM skills.

About the Author

Rishi Kumar Shrivastava is currently working as a Systems Engineer with Tata Consultancy Services Ltd., Gurgaon. As a Siebel professional

Contents

PART I: CUSTOMER RELATIONSHIP MANAGEMENT1. Introduction to Customer Relationship ManagementPART II: SIEBEL APPLICATIONS AND TOOLS2. Siebel Enterprise Applications3. Siebel Ebusiness Applications4. Siebel Tools5. Navigating Siebel ApplicationsPART III: CONFIGURING SIEBEL APPLICATIONS6. Introduction to Siebel Objects7. Tables and Columns8. Business Component9. Business Objects10. Applets11. Joins12. Links13. Views14. Screens15. Pick List16. Multi-Value Group17. Toolbars and Menus18. List of Values19. Configuring ApplicationsPART IV: IMPLEMENTING SIEBEL BUSINESS APPLICATIONS20. Implementing Siebel Business Applications21. Installing Siebel Client, Tools and Sample Database22. Sample Project

Book Details

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