Total Quality Management (Paperback)

Total Quality Management Book Description

About the Book :

For courses in Quality Management offered in MBA and PGDBM programmes.

Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firms processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organizations hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized

Contents :

Part 1: PRINCIPLES AND PRACTICES

        Introduction
        Leadership
        Customer Satisfaction
        Employee Involvement
        Continuous Process Improvement
        Supplier Partnership
        Performance Measures

Part 2: TOOLS AND TECHNIQUES

        Benchmarking
        Information Technology
        Quality Management Systems
        Environmental Management System
        Quality Function Deployment
        Quality by Design
        Failure Mode and Effect Analysis
        Products Liability
        Total Productive Maintenance
        Management Tools
        Statistical Process Control
        Experimental Design
        Taguchi’s Quality
        Engineering

Book Details

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