About the Book :
For courses in Quality Management offered in MBA and PGDBM programmes.
Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firms processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organizations hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized
Part 1: PRINCIPLES AND PRACTICES
Continuous Process Improvement
Part 2: TOOLS AND TECHNIQUES
Quality Management Systems
Environmental Management System
Quality Function Deployment
Quality by Design
Failure Mode and Effect Analysis
Total Productive Maintenance
Statistical Process Control
|Title:||Total Quality Management||Publisher:||PEARSON|
|Author:||Dale H Besterfield, Carol Besterfield Michna, Mary Besterfield Sacre, Glen H Besterfield, Hemant Urdhwareshe, Rashmi Urdhwareshe|
|No. of Pages:||584|
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