About the Book :
For courses in Quality Management offered in MBA and PGDBM programmes.
Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firms processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organizations hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized
Contents :
Part 1: PRINCIPLES AND PRACTICES
Introduction
Leadership
Customer Satisfaction
Employee Involvement
Continuous Process Improvement
Supplier Partnership
Performance Measures
Part 2: TOOLS AND TECHNIQUES
Benchmarking
Information Technology
Quality Management Systems
Environmental Management System
Quality Function Deployment
Quality by Design
Failure Mode and Effect Analysis
Products Liability
Total Productive Maintenance
Management Tools
Statistical Process Control
Experimental Design
Taguchi’s Quality
Engineering
| Title: | Total Quality Management | Publisher: | PEARSON |
| Author: | Dale H Besterfield, Carol Besterfield Michna, Mary Besterfield Sacre, Glen H Besterfield, Hemant Urdhwareshe, Rashmi Urdhwareshe |
| Edition: | Paperback |
| Edition Number: | 3 |
| Language: | English |
| ISBN: | 8131732274 |
| EAN: | 9788131732274 |
| No. of Pages: | 584 |
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