Mercedes-Benz has achieved an overall four star rating in the latest JD Power consumer satisfaction index (CSI) achieving an 82.8 per cent score from the survey of 16,000 UK motorists.

The rating positioned the automaker sixth in the table overall, climbing from 11th last year.

JD Power’s consumer satisfaction index includes 28 brands and 100 models and owners provide detailed information about their cars which they have typically owned for about two years.

The current survey covers the period from September 2005 to August 2006.

Owners rate the manufacturers on 77 attributes grouped in four areas; quality/reliability, vehicle appeal, service and ownership cost.

With a score of 84.7 per cent those owners placed Mercedes-Benz second in the results for vehicle appeal.

In the league table of cars, Mercedes-Benz E-Class owners gave it five stars and a rating of 84.2 per cent.

The Mercedes-Benz C-Class also achieved a high score of 82.8 per cent, just above the Mercedes-Benz A-Class which scored 82.2 per cent.

Courtesy: Mercedes-Benz UK Ltd.

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Posted by Jigar Gondalia on 10 May, 2008 5:08:42 PM IST #