SAMSUNG New Zealand today announced it has opened its first internal service centre, confirming its commitment to providing the best quality and service to Kiwi consumers.

The new service centre – called the Customer Service Plaza (CSP) – will be equipped to repair or restore a wide range of SAMSUNG products including, MP3 players, cameras and LCD TVs to PC monitors, refrigeration, laundry and cooking appliances. (NB. Does not do mobile)

SAMSUNG New Zealand general manager marketing Jean-Philippe Diel said having this dedicated Customer Service Plaza in New Zealand will ensure rapid turn-around of service and repairs on all products, resulting in the least possible disruption to SAMSUNG customers.

"Having our own Customer Service Plaza in New Zealand will not only benefit our valued customers but also provide support to New Zealand retailers who sell SAMSUNG products,” Mr Diel said.

"SAMSUNG is committed to offering New Zealanders the absolute highest quality in consumer electronics and the CSP will help enable us to meet this promise.”

The hi-tech plaza will have 19 full-time staff, including six engineers who are regularly trained to solve any technical issue and four drivers who will work with retailers to transport product to and from the Albany-based plaza.

The plaza boasts specialised work and test areas for all products, an onsite training facility, and large storage areas to house specialised SAMSUNG parts – ultimatelyhelping to ensure products are assessed and remedied within five working days.

The plaza is the first facility of its kind for SAMSUNG in New Zealand, and will solely cover the Auckland area. It will operate in conjunction with the recently opened SAMSUNG Plaza brand store in Newmarket and the SAMSUNG 0800 call centre to provide the complete customer service experience. For those customers who live outside of Auckland however, SAMSUNG have also recently employed NEXT Electronics to operate as its certified service agent across the remainder of New Zealand.

The new SAMSUNG Customer Service Plaza is located at 21 Airborne Road, Albany,Auckland. For any enquiries related call 0800 SAMSUNG.

Courtesy: Samsung, New Zealand

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Posted by Jigar Gondalia on 27 June, 2008 11:07:47 AM IST #