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Books on Business & Economics > Customer Service

  • 1.  

    The Discipline of Market Leaders

     By Michael Treacy , Fred Wiersema [Ebook, Adobe pdf 2007]
    Rs. 987 839 (15% OFF)
    Discontinued Why is it that Casio can sell a calculator more cheaply than Kellogg’s can sell a box of corn flakes? Why can FedEx “absolutely, positively” deliver your package overnight but airlines have trouble keeping track of your bags? What does your company do better than anyone else? What unique value...   more
  • 2.  

    Service- Dominant Logic: Premises, Perspectives, Possibilities

     By Robert F Lusch , Stephen L Vargo [Ebook, Adobe pdf 2014]
    Rs. 1,669 1,502 (10% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer...   more
    Other Editions: Hardcover 2014 Paperback 2014
  • 3.  

    Fish! Tales

     By Stephen C Lundin [Ebook, Adobe epub 2002]
    Rs. 1,283 898 (30% OFF)
    Discontinued ]Fish!{ is a }Sunday Times{ bestselling business book and this easy-to-read format offers a sequel that helps to boost morale in the workplace. Description: FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES,...   more
  • 4.  

    Business- Focused IT and Service Excellence

     By David Miller [Ebook, Adobe epub 2008]
    Rs. 3,145 2,673 (15% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Description: A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. Achieving service excellence...   more
    Other Editions: Paperback 2008, 2nd Edition
  • 5.  

    Fish! For Life

     By Stephen C Lundin [Ebook, Adobe epub 2011]
    Rs. 619 371 (40% OFF)    Download Sample eBook
    Discontinued Bestselling authors of the business phenomenon }FISH!{, which has sold over 300,000 copies in the UK alone, apply their winning formula to life issues outside the workplace. Uses an appealing metaphor of a newly created family and the challenges they face as they start building a life together. In the...   more
  • 6.  

    Indispensable: How To Become The Company That Your Customers Cant Live Without

     By Joe Calloway [Ebook, Adobe pdf 2005]
    Rs. 1,602 1,041 (35% OFF)
    Discontinued Adobe PDF eBook Rights: Copy allowed for 15 selections within interval of 365 days Print allowed : Unlimited Read aloud allowed : Unlimited Description: "A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses...   more
    Other Editions: Paperback 2006
  • 7.  

    Researching Customer Satisfaction & Loyalty

     By Paul Szwarc [Ebook, Adobe pdf 2005]
    Rs. 2,565 2,052 (20% OFF)
    Discontinued Description: This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research. Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest...   more
    Other Editions: Unknown 2006
  • 8.  

    The Black- White Achievement Gap: Why Closing It Is the Greatest Civil Rights Issue of Our Time

     By Rod Paige , Elaine Witty [Ebook, Adobe pdf 2009]
    Rs. 320 224 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! In this thought-provoking work, former Secretary of Education Paige and co-author Witty trace the history of the achievement gap between blacks and whites, discuss its relevance to racial equality, and offer suggestions for leadership needed to close it. Description: It's time to address one of the most important civil rights...   more
    Other Editions: Hardcover 2010
  • 9.  

    Creating a Customer Focus Cmiolp

     By Kate Williams [Ebook, Adobe pdf 2004]
    Rs. 2,886 2,539 (12% OFF)
    Discontinued Description: The new edition of the "Chartered Management Institute's Open Learning Programme" has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate...   more
    Other Editions: Paperback 2004, 2nd Edition
  • 10.  

    Fish!

     By Stephen C Lundin [Ebook, Adobe epub 2009]
    Rs. 1,085 868 (20% OFF)    Download Sample eBook
    Discontinued Description: In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Addressing today's most pressing work issues with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish!...   more
  • 11.  

    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

     By Richard S Gallagher [Ebook, Adobe pdf 2008]
    Rs. 1,281 897 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Description: An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most...   more
    Other Editions: Paperback Paperback 2010
  • 12.  

    Beyond Six Sigma: Profitable Growth through Customer Value Creation

     By Gary Plaster , Jerry Alderman [Ebook, Adobe pdf 2006]
    Rs. 4,815 4,093 (15% OFF)
    Discontinued Adobe PDF eBook Rights: Copy allowed for 15 selections within interval of 365 days Print allowed : Unlimited Read aloud allowed : Unlimited Description: Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the days...   more
  • 13.  

    101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

     By Lorraine L Ukens [Ebook, Adobe pdf 2007]
    Rs. 3,531 3,001 (15% OFF)
    Discontinued "101 Ways to Improve Customer Service" provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that...   more
    Other Editions: Paperback 2007
  • 14.  

    Attitude A Self Assesment Test

     By Laurence Winmill , Avagio Publishing [Ebook, Adobe pdf]
    Rs. 1,219 890 (27% OFF)
    Discontinued Description: Laurence Winmill's Personal Attitude Test. Find out what type of person you currently are? Understand the power and impact of taking positive action and the results it can generate - "There is very little difference between people. The little difference is attitude; the big difference is whether it's negative...   more
  • 15.  

    Can I Have 5 Minutes of Your Time?

     By Hal Becker [Ebook, Adobe pdf]
    Rs. 641 449 (30% OFF)
    Discontinued Description: Becker understands that hard work, common sense, and close attention to customer needs are trademarks of a good salesperson. His book echoes that same insight for those who want to achieve sales success....   more
  • 16.  

    Creating Customer Connections: Turning Your Customer Service Operation into a Profit Center

     By Jack Burke [Ebook, Adobe pdf 2004]
    Rs. 1,923 1,250 (35% OFF)
    Discontinued Description: Offers business people a practical guide to improving their customer service functions-whether that's a bank of reps or a couple of partners answering their own phones....   more
  • 17.  

    The CRM Project Management Handbook

     By Michael Gentle [Ebook, Adobe pdf]
    Rs. 2,086 1,669 (20% OFF)
    Discontinued Description: A handbook on CRM project management. It addresses implementation, advocating an approach based in the real world and stressing the measurable goals and tactical uses of CRM. Areas covered include: critical success factors; risk factors; risk analysis; and case studies....   more
    Other Editions: Paperback 2002
  • 18.  

    The Customer Management Scorecard

     By Neil Woodcock [Ebook, Adobe pdf]
    Rs. 4,173 3,338 (20% OFF)
    Discontinued Description: Customer Management Storecard documents the results of global research on customer management in over 300 companies. It is based on the Customer Management Assessment Tool (CMAT), a diagnostic tool for assessing how well organizations manage their customers. The accompanying CD-ROM contains a mini version of CMAT....   more
  • 19.  

    Customer Service Jokers & Kings

     By Laurence Winmill , Avagio Publishing [Ebook, Adobe pdf]
    Rs. 1,219 890 (27% OFF)
    Discontinued Description: Read Laurence Winmill's unique insight into the world of Customer Service. - "Customer Service - Jokers & Kings." This book is based on real life case studies and customer service experiences. It provides a startling insight into some of the good bad and sometimes-bizarre behaviour carried out by those...   more
  • 20.  

    Dealing With Customer Service

     By George A Loizou [Ebook, Adobe pdf 2004]
    Rs. 1,245 1,183 (5% OFF)
    Discontinued Description: " .... Similar products, similar services are seen everywhere. Organisations have therefore turned to customer service to differentiate themselves and acquire a competitive advantage..." " .. Nevertheless, every person in the organization should be reminded that the 'source' of their salaries is the customer and should become aware of...   more
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