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Showing 1-20 of 184

Books on Business & Economics > Customer Service

  • 1.  

    The Truth About What Customers Want

     By Michael R Solomon [Ebook, Adobe pdf 2008]
    Rs. 672 477 (29% OFF)
    Discontinued Adobe PDF eBook Rights: Copying not allowed. Printing not allowed. Lending not allowed. Reading aloud not allowed. Never expires. Customers demystified! How you can move them to more...and keep on buying! The truth about what customers really want, think, and feel. The truth about keeping current customers happy -...   more
  • 2.  

    The Discipline of Market Leaders

     By Michael Treacy , Fred Wiersema [Ebook, Adobe pdf 2007]
    Rs. 987 839 (15% OFF)
    Discontinued Why is it that Casio can sell a calculator more cheaply than Kellogg’s can sell a box of corn flakes? Why can FedEx “absolutely, positively” deliver your package overnight but airlines have trouble keeping track of your bags? What does your company do better than anyone else? What unique value...   more
  • 3.  

    Fish! For Life

     By Stephen C Lundin [Ebook, Adobe epub 2004]
    Rs. 1,283 898 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Bestselling authors of the business phenomenon }FISH!{, which has sold over 300,000 copies in the UK alone, apply their winning formula to life issues outside the workplace. Uses an appealing metaphor of a newly created family and the challenges they face as they start building a life together. In the...   more
  • 4.  

    Indispensable: How To Become The Company That Your Customers Cant Live Without

     By Joe Calloway [Ebook, Adobe pdf 2005]
    Rs. 1,861 1,396 (25% OFF)
    Discontinued Adobe PDF eBook Rights: Copy allowed for 15 selections within interval of 365 days Print allowed : Unlimited Read aloud allowed : Unlimited Description: "A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses...   more
    Other Editions: Paperback 2006
  • 5.  

    Fish! Tales

     By Stephen C Lundin [Ebook, Adobe epub 2002]
    Rs. 1,283 898 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! ]Fish!{ is a }Sunday Times{ bestselling business book and this easy-to-read format offers a sequel that helps to boost morale in the workplace. Description: FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES,...   more
  • 6.  

    Researching Customer Satisfaction & Loyalty

     By Paul Szwarc [Ebook, Adobe pdf]
    Rs. 2,565 2,052 (20% OFF)
    Discontinued Description: This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research. Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest...   more
    Other Editions: Unknown 2006
  • 7.  

    Business- Focused IT and Service Excellence

     By David Miller [Ebook, Adobe epub]
    Rs. 3,145 2,673 (15% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Description: A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. Achieving service excellence...   more
    Other Editions: Paperback 2008, 2nd Edition
  • 8.  

    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

     By Richard S Gallagher [Ebook, Adobe pdf]
    Rs. 1,281 897 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Description: An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most...   more
    Other Editions: Paperback Paperback 2010
  • 9.  

    Creating a Customer Focus Cmiolp

     By Kate Williams [Ebook, Adobe pdf 2004]
    Rs. 2,886 2,539 (12% OFF)
    Discontinued Description: The new edition of the "Chartered Management Institute's Open Learning Programme" has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate...   more
    Other Editions: Paperback 2004, 2nd Edition
  • 10.  


     By Stephen C Lundin [Ebook, Adobe epub 2009]
    Rs. 1,283 898 (30% OFF)    Download Now!
    In Stock. Delivers in 60 seconds! Description: In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Addressing today's most pressing work issues with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish!...   more
  • 11.  

    Beyond Six Sigma: Profitable Growth through Customer Value Creation

     By Gary Plaster , Jerry Alderman [Ebook, Adobe pdf 2006]
    Rs. 5,626 5,345 (5% OFF)
    Discontinued Adobe PDF eBook Rights: Copy allowed for 15 selections within interval of 365 days Print allowed : Unlimited Read aloud allowed : Unlimited Description: Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the days...   more
  • 12.  

    101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

     By Lorraine L Ukens [Ebook, Adobe pdf 2007]
    Rs. 3,662 3,479 (5% OFF)
    Discontinued "101 Ways to Improve Customer Service" provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that...   more
    Other Editions: Paperback 2007
  • 13.  

    Attitude A Self Assesment Test

     By Laurence Winmill , Avagio Publishing [Ebook, Adobe pdf]
    Rs. 1,219 890 (27% OFF)
    Discontinued Description: Laurence Winmill's Personal Attitude Test. Find out what type of person you currently are? Understand the power and impact of taking positive action and the results it can generate - "There is very little difference between people. The little difference is attitude; the big difference is whether it's negative...   more
  • 14.  

    Beyond the Familiar: Long- Term Growth through Customer Focus and Innovation

     By Patrick Barwise , Sean Meehan [Ebook, Adobe epub]
    Rs. 1,923 1,634 (15% OFF)
    Discontinued "Beyond the Familiar" offers a practical framework to help companies achieve long-term organic profit growth. It focuses on actionable customer insights flowing freely through the business and ultimately leading to consistently great customer solutions and experiences and a strong brand. It gives specific advice and examples on how to: Offer...   more
    Other Editions: Hardcover 2011
  • 15.  

    Can I Have 5 Minutes of Your Time?

     By Hal Becker [Ebook, Adobe pdf]
    Rs. 641 449 (30% OFF)
    Discontinued Description: Becker understands that hard work, common sense, and close attention to customer needs are trademarks of a good salesperson. His book echoes that same insight for those who want to achieve sales success....   more
  • 16.  

    Creating Customer Connections: Turning Your Customer Service Operation into a Profit Center

     By Jack Burke [Ebook, Adobe pdf 2004]
    Rs. 1,923 1,250 (35% OFF)
    Discontinued Description: Offers business people a practical guide to improving their customer service functions-whether that's a bank of reps or a couple of partners answering their own phones....   more
  • 17.  

    The CRM Project Management Handbook

     By Michael Gentle [Ebook, Adobe pdf]
    Rs. 2,086 1,669 (20% OFF)
    Discontinued Description: A handbook on CRM project management. It addresses implementation, advocating an approach based in the real world and stressing the measurable goals and tactical uses of CRM. Areas covered include: critical success factors; risk factors; risk analysis; and case studies....   more
    Other Editions: Paperback 2002
  • 18.  

    The Customer Management Scorecard

     By Neil Woodcock [Ebook, Adobe pdf]
    Rs. 4,173 3,338 (20% OFF)
    Discontinued Description: Customer Management Storecard documents the results of global research on customer management in over 300 companies. It is based on the Customer Management Assessment Tool (CMAT), a diagnostic tool for assessing how well organizations manage their customers. The accompanying CD-ROM contains a mini version of CMAT....   more
  • 19.  

    Customer Service Aiming for Excellence

     By Timothy P Bonomo [Ebook, Adobe pdf 2006]
    Rs. 641 449 (30% OFF)
    Discontinued Description: Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable...   more
    Other Editions: Paperback 2002
  • 20.  

    Customer Service Jokers & Kings

     By Laurence Winmill , Avagio Publishing [Ebook, Adobe pdf]
    Rs. 1,219 890 (27% OFF)
    Discontinued Description: Read Laurence Winmill's unique insight into the world of Customer Service. - "Customer Service - Jokers & Kings." This book is based on real life case studies and customer service experiences. It provides a startling insight into some of the good bad and sometimes-bizarre behaviour carried out by those...   more
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Showing 1-20 of 184