Showing 1-20 of 168
Books on Business & Economics > Customer Service
-
1.
By
Stephen C Lundin ,
Harry Paul ,
John Christensen
[Ebook, Adobe epub 2009]
In Stock.
Delivers in 60 seconds!
Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Seattle's Pike Place Fish is a world famous market... more
-
2.
By
Janelle Barlow ,
Claus Mller
[Ebook, Adobe pdf]
In Stock.
Delivers in 60 seconds!
Description: A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as... more
-
3.
By
Michael R Solomon
[Ebook, Adobe pdf 2008]
In Stock.
Delivers in 60 seconds!
Adobe PDF eBook Rights: Copying not allowed. Printing not allowed. Lending not allowed. Reading aloud not allowed. Never expires. Customers demystified! How you can move them to buy...buy more...and keep on buying! The truth about what customers really want, think, and feel. The truth about keeping current customers happy -... more
-
4.
By
Stephen C Lundin
[Ebook, Adobe epub 2011]
In Stock.
Delivers in 60 seconds!
Bestselling authors of the business phenomenon }FISH!{, which has sold over 300,000 copies in the UK alone, apply their winning formula to life issues outside the workplace. Uses an appealing metaphor of a newly created family and the challenges they face as they start building a life together. In the... more
-
5.
By
Stephen C Lundin
[Ebook, Adobe epub 2002]
1,157
810
(30% OFF)
Discontinued
]Fish!{ is a }Sunday Times{ bestselling business book and this easy-to-read format offers a sequel that helps to boost morale in the workplace. Description: FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES,... more
-
6.
By
Robert Brunner ,
Stewart Emery ,
Russ Hall
[Ebook, Adobe pdf 2008]
990
792
(20% OFF)
Discontinued
"Definitely, a game changer Design experience is the power shift to our era what mass marketing was to the last century." John Sculley "former CEO, Pepsi and Apple" "Great design is about creating a deep relationship with your customers. If you don't, you're roadkill. This book shows you how and... more
-
7.
By
Jeffrey J Fox
[Ebook, Adobe epub 2010]
In Stock.
Delivers in 60 seconds!
A bestselling business book guru offers rainmaking wisdom and advice from topprofessionals so that readers can apply their winning principles to their owncareers. Jeffrey Fox interviewed dozens of businessmen and women who have achieved great success in their fields and distilled their advice for other aspiring rainmakers. The chapters include:... more
-
8.
By
Joe Calloway
[Ebook, Adobe pdf 2005]
In Stock.
Delivers in 60 seconds!
Adobe PDF eBook Rights: Copy allowed for 15 selections within interval of 365 days Print allowed : Unlimited Read aloud allowed : Unlimited Description: "A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses... more
-
9.
By
Paul Szwarc
[Ebook, Adobe pdf]
2,313
1,850
(20% OFF)
Discontinued
Description: This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research. Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest... more
-
10.
By
Waldemar Schmidt ,
Gordon Adler ,
Els Van Weering
[Ebook, Adobe pdf]
In Stock.
Delivers in 60 seconds!
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund... more
-
11.
By
Pat Wellington
[Ebook, Adobe pdf 2010]
In Stock.
Delivers in 60 seconds!
"Effective Customer Care" shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the... more
-
12.
By
Steven Rosenbaum
[Ebook, Adobe pdf 2011]
1,519
1,215
(20% OFF)
Discontinued
Business Leaders Are Buzzing About Curation Nation "An indispensible guide to the brave new media world." —Arianna Huffington, editor in chief, the Huffington Post "Gives me hope for the future of the Information Age. Rosenbaum argues for the growing importance of people—creative, smart, hip—who can spot trends, find patterns, and... more
-
13.
By
Barbara Glanz
[Ebook, Adobe pdf 2007]
1,097
768
(30% OFF)
Discontinued
C = Creative Communication A = Atmosphere and Appreciation for All R = Respect and Reason for Being E = Empathy and Enthusiasm CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service... more
-
14.
By
Kristin Anderson ,
Ron Zemke
[Ebook, Microsoft reader desktop 1997]
935
655
(30% OFF)
Discontinued
Microsoft Digital Rights: Sharing not allowed Printing not allowed. Copying allowed. This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this friendly tool makes sure the "good service" message... more
-
15.
By
Francis Buttle
[Ebook, Adobe epub 2008]
3,008
2,647
(12% OFF)
Discontinued
Description: This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer management strategies and objectives. It also looks comprehensively at how CRM can be used throughout the... more
-
16.
By
Ian Smith
[Ebook, Adobe pdf 2003]
2,661
2,341
(12% OFF)
Discontinued
Description: This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning. A Written about the key marketing issues facing managers, this... more
-
17.
By
Gerry Mc Govern
[Ebook, Adobe epub 2011]
In Stock.
Delivers in 60 seconds!
On the Internet, if you're not read, you're dead! On the Internet, if you're not read, you're dead. Written by an internationally-acclaimed specialist in this field, Killer Web Content gives you the strategies and practical techniques you need to get the very best out of your Web content. Accessible, concise... more
-
18.
By
James L Heskett
[Ebook, Epub 1990]
1,011
910
(10% OFF)
Discontinued
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser,... more
-
19.
By
Elly Valas ,
Mark Mayberry
[Ebook, Adobe pdf 2011]
In Stock.
Delivers in 60 seconds!
Adobe PDF eBook Rights: Copy not allowed. Print not allowed. Read aloud not allowed. Description: Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish goals.... more
-
20.
By
Timothy P Bonomo
[Ebook, Adobe pdf 2006]
578
405
(30% OFF)
Discontinued
Description: Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable... more
