Difficult Conversations (eBook - Adobe EPUB) (eBook)

Sheila Heen

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Difficult Conversations eBook Description

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Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying ""no,"" or ""I'm sorry,"" or ""I love you,"" we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

eBook Details

Title:	Difficult Conversations
Publisher:	Penguin
Author:	Douglas Stone, Bruce Patton, Sheila Heen
Edition:	Ebook , EPUB
Language:	English
ISBN:	1101409509-BEEPB
EAN:	9781101409503-BEEPB

Deliverable Countries: This product delivers to United Arab Emirates, Austria, Belgium, Bahrain, Bhutan, China, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Guyana, Hong Kong, Indonesia, Ireland, Israel, India, Italy, Japan, South Korea, Kuwait, Luxembourg, Maldives, Malaysia, Nepal, Oman, Philippines, Portugal, Qatar, Saudi Arabia, Sweden, Singapore, Syria, Thailand, Turkey, Taiwan.

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The book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen (author) is published or distributed by Penguin [1101409509-BEEPB, 9781101409503-BEEPB]. This particular edition was published on or around 2000-4-1 date. Difficult Conversations is available for use in eBook binding. This book by Douglas Stone, Bruce Patton, Sheila Heen is written in English language.

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