Payments & Returns

• What Payment Methods do you accept?
• What is Pay by Cheque / Check?
• Do you accept international credit cards??
• Do I need a Paypal account to make payment using a non-Indian credit card?
• Do international payments include currency conversion charges?
• What conversion rates do you use for international currencies?
• When will you launch online credit card payment?
• What is your policy for returns and refunds?
• What is your cancellation policy?
• Does Infibeam assume any product related liability?
• How long is free shipping available?
• How do i return my product to Infibeam.com?

What Payment Methods do you accept?

We accept the following payment methods
- All Major Indian & International Credit Cards
- Debit Cards issued by major Indian banks
- Netbanking with major Indian & International banks
- PayPal
- Wire / Online Transfer from all major Indian & International banks
- Mobile Payments (Paymate)
- Cash Cards (ITZ)
- Pay By ATM Deposits
- Demand Drafts issued by all Indian banks
- Pay By Cheque / Check issued by all Indian banks

All online payments are secure. We are continuously working on increasing the payment methods on our website. If you are looking for a payment method that we currently don't support, please contact us and we will help you out.

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Do you accept international credit cards?

Yes. We accept international credit cards and other payment instruments in countries that are supported by Paypal which currently include
- United States
- Canada
- United Kingdom
- Japan
- Australia
- Hong Kong
- Singapore
- etc.

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Do I need a Paypal account to make payment using a non-Indian credit card?

No. You don't need a Paypal account for paying using International Cards. When you click on the International Credit Card payment method during ordering, you'll be taken to a page which will show you a form with billing details. If you don't see the form you'll see the following line which will take you to the form.
      "Don't have a PayPal account? Use your credit card or bank account (where available). Continue"
Click on the link below "Continue" to continue to the form where you can enter your credit card details without having to create a Paypal account.

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Do international payments include currency conversion charges?

If you pay in any of the following currencies that are supported by Paypal your credit card will not charge you any conversion fees.
- U.S. Dollars
- Canadian Dollars
- Euros
- Pounds Sterling
- Japanese Yen
- Australian Dollars
- New Zealand Dollars
- Swiss Francs
- Hong Kong Dollars
- Singapore Dollars
- etc.
For all other currencies the amount will be converted to USD and you may be charged a conversion fee. Please check with your credit card provider for more details.

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What conversion rates do you use for international currencies?

We use rates defined by Paypal for all currency conversions.

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What is Pay by Cheque / Check?

Customers can pay by check or demand draft(dd) by physically depositing the check/dd into our ICICI bank account. Alternatively, one can mail the check/dd to our physical address and we will ship the product as soon as the payment is realized in our account. For account and mailing details, please contact us by phone or email.

If you are making a payment using check or demand draft, please make them payable to NSI Infinium Global Pvt Ltd.

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When will you launch online credit card payment?

We are already LIVE with online credit card payment for ALL non automobile product categories.

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What is your policy for returns and refunds?

We only accept returns if the item shipped to you is defective or damaged. The item should be returned in original packaging. We will send you a new replacement unit as soon as we receive the return package. There is no cash refund.

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What is your cancellation policy?

You can cancel your order anytime until your ordered unit is shipped and payment is settled. If you wish to cancel after the order has been shipped, a restocking fee of 15% will apply to your order.

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Does Infibeam assume any product related liability?

For any item available for sale on Infibeam.com, the company does not assume any product liabilities. Infibeam is only in the business of sending products availble from manufacturers to customers at the destination of their choice.

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How long is free shipping available?

We are trying free shipping as an introductory offer to our customers. At this time, we cannot comment on how long this offer will last but we are trying hard to provide the best customer experience at most attractive price.

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How do i return my product to Infibeam.com?

Please call us at 97250-12573 and our customer service representatives will arrange for any returns related matter.

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