Salesforce Service Cloud For Dummies

Salesforce Service Cloud For Dummies (Paperback)

By Tj Kelley Jon Paz 
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R 499
R 412
Publisher: Wiley India Pvt Ltd
Edition: Paperback
Language: English
ISBN: 8126555386
EAN: 9788126555383
No. of Pages: 384
Publish Date: 2015-1-1
Binding: Paperback
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Description

About the book

Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing-for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines.

About the Author

"Jon Paz has worked with enterprise clients to deliver world-class solutions to perplexing business challenges. After working with various clients and industries to implement Service Cloud, Jon has witnessed the transformative value of the product and evangelizes the need for it across verticals. TJ Kelley is a current salesforce.com partner and certified Service Cloud consultant. He has worked with Fortune 500 clients to analyze and solve their individual business challenges leveraging the force.com platform."

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Specification

Title: Salesforce Service Cloud For Dummies
Publisher: Wiley India Pvt Ltd
Author: Tj Kelley Jon Paz
Edition: Paperback
Language: English
ISBN: 8126555386
EAN: 9788126555383
No. of Pages: 384
Publish Date: 2015-1-1
Binding: Paperback

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