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1. Warranty Period:
Product(s) is covered under one year standard warranty from the date of Product(s) purchase by the customer in accordance with Table mentioned below. Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (WMS) and/or Customer Invoice date or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL /CCC/ ASC.
If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner subject to warranty period confirmation to the satisfaction of CIPL/CCC/ASC.
Customer shall be required to provide proof of purchase as a pre-condition for availing the warranty of the Product(s).
Table A: Warranty term effective 1st Feb 2017
2. Warranty Type:
Warranty may be either (a) Onsite or (b) Carry in.
Onsite Warranty: Onsite Warranty service will be provided at the Customer's location.
*However, the Customer location beyond municipal limit of the nearest CCC/ASC, will automatically be governed by Carry in warranty, irrespective of what has been mentioned in the above table A.
Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CCC / ASC at its own cost. For further details contact CIPL Call Centre at 1800 208 3366/ 1800 180 3366.
3. Warranty Terms:
Warranty is provided only on product(s) which are either purchased from CIPL or from CIPL Authorized Dealer / Reseller, which are imported, marketed and sold by CIPL.
The warranty is limited only to the manufacturing /workmanship defects in the Product(s).
The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, toner cartridges, drum cartridges and Plastic/ Aesthetic parts. Further, the drying up/clogging/exhaustion of consumables/cartridges/ink/ink tank are not covered under the warranty.
The warranty does not cover the replacement of the product(s).
Warranty does not cover warranty of functionality of the Product(s).
Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.
Within warranty period, CIPL's CCC / ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.
In the event of repairs or replacement of any part(s), during the warranty period, the warranty shall thereafter continue only for the unexpired period of original warranty.
The Warranty of the product(s) shall be rendered null and void if:
The Product is physically damaged
The Product is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.
The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual.
The Product is operated outside the usage parameters stated in the user manual provided with the product;
The site is not properly prepared or maintained;
The model No. or serial no. sticker of product is removed, mutilated or tampered with.
Any Non-original / Counterfeit / Duplicate Consumable(s)/Cartridges/Ink as well as compatibles, refills of consumables is used along with/in the Product(s). Any accessory is used other than those supplied by CIPL Authorized Resellers.
Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).